Yes, you will need to register an online shopping profile, this will make your online experience more personal and convenient. If you are not ready to create an online profile, you may select the Guest Checkout option. In this case, you will not be required to enter any of your personal details, except for the minimum amount of information we require to deliver your purchase and stay in contact with you. After you have completed your first guest checkout, you will need to create an online shopping profile for any future purchases.

Simply click on the "Sign In / Register" link on the top right-hand side of your screen. Then select REGISTER, and if you are a new customer you will need to enter some basic information - it is really quick and easy, and you only do this once. And don't worry, we will not share your personal details with anyone, and we will not contact you if you do not want us to. Your information is also safe with us, as we subscribe to the strictest security standards meaning your information is safe from anyone who is not authorised to see it.

It is really easy! From your mobile phone or your PC you can register with us. Then simply navigate around our site and choose the items you want to purchase and add them to your shopping bag by clicking on the "ADD TO BAG" button. Some items may require you to select your colour and size. The next step is the checkout: You will be prompted for your delivery option, and you can then choose your preferred payment option (see payment options for more info). Once you have completed your purchase, we will then send you an SMS or e-mail to confirm that your purchase has been received by us, we will also keep you informed on the status of your order along the way.

There are two ways to find what you're looking for:

1. You can select the category that you want to shop in (Ladies, Mens or Kids and so on) and then you can shop by sub-category (e.g. fitness, outdoor, footwear). Once you have selected the merchandise you wish to view, you can sort it in a number of ways. For example, you can sort from lowest price to highest price, and you can ask that only the sizes that you wish to shop for are shown to you. You can also choose how many items are shown per page as well as how many items are shown per row.
2. You can type in what you are looking for using the search icon at the top of the page and we will show you any merchandise that relates to your search criteria. Our online store is separate from our physical stores, and as such, items that are available online may not be available in-store or vice versa.

You will only be able to order merchandise that is in stock. If your size is not available, then you will not be able to select that size. However, if we find an item is in stock but not suitable for sale, for reasons beyond our control, we will remove it from your bag and ship the order excluding that item and refund the value of the removed item. Should you have an item in your bag that was in stock but subsequently is out of stock, you will be prompted to remove the out of stock items before proceeding to check out.

CLICK & COLLECT: Your order will take between 4 - 7 working days (i.e. excluding weekends and public holidays) to get to you. You can track your order online under my account and we will also notify you via email when your order has been received, when your order has been shipped and again when your order has reached the Store you have selected. We will also email you to remind you to collect your order if you have not collected it after 7 days.

DOOR-TO-DOOR: Your order will take between 3 - 6 working days (i.e. excluding week-ends and public holidays) to get to you. You can track your order online under my account and we will also notify you via email when your order has been received, when your order has been shipped and again when it has been delivered to your chosen address.

CLICK & COLLECT: We can deliver to your nearest Mr Price Sport store. If you select this option you will need to select the specific store from a list that we will show you when you are processing your online order.

DOOR-TO-DOOR: We can also deliver to your home or work. There are certain areas in South Africa where the Courier Services cannot deliver, and in such cases you will need to select the Click & Collect option (we will let you know if a courier is unable to deliver in your area).

To track your order, visit mrpsport.com and select "track my order" at the bottom of the page. Enter your order number and we'll tell you the status of your order!

You can also track the status of your order by logging into your account and clicking on "My Orders". Once you have selected the order that you wish to track, you will be able to see if your order has been received by us, if it has been shipped to you and if it has arrived at the store of your choice.

You will be able to track whether the order has been delivered to the address that you have chosen. We will also send you emails to let you know how your order is progressing. You can also contact us if you would like help with tracking your order.

We deliver anywhere in South Africa - to your chosen physical address, or to your nearest Mr Price Sport store.

Unfortunately, not. We deliver anywhere in South Africa - to your chosen physical address, or to your nearest Mr Price Sport store.

Just about! To see exactly what you can and can't return, take a look at our normal store returns conditions.

Returning your order to any one of our stores is totally free. If you choose to return your merchandise using our Courier service, we will advise you on the estimated cost of the return when you are processing your return online, as the cost will vary depending on your location. The cost of sending the merchandise to us will then be deducted from your refund amount. Furthermore, we do not refund delivery costs, no matter how you chose to return your merchandise.

You have two options to return your order:

1. You can return it to your nearest Mr Price Sport store for free (conditions apply). This is the easiest method.

In an effort to help lessen our carbon footprint, we no longer provide printed invoices in order parcels. Please make sure you download your order invoice from your profile to present at the cash desk in-store when returning your items. When logged in on the website, look for your name and profile icon at the top of the page and go to “My Orders”. Open the order you have placed and select “Download Receipt”. Associates in store require this proof of purchase before a return can be actioned.

2. You can also return your order via Courier. If you choose this option you will need to pay for the cost of the return.

If you select the Courier option:
Please contact customer care on 0800 212 535 should you wish to arrange a return via courier. Please note that the cost of the courier will be deducted from your refund.

Psst! Don’t forget…

• All return items must be in good condition with barcodes still attached.
• If you return items via courier you’ll need to pay the cost of the return.
• You’ll find your proof of purchase form in your delivery bag or you can print it from your order history once you’ve logged in.
• You’ll process your refund once we’ve received your items and checked that they’re in good condition.
• Sorry! We can’t accept returns on underwear – unless they arrived damaged.

No, you can only return your order to a Mr Price Sport store. For your nearest Mr Price Sport store, use our store locator service online.

The Courier will make an attempt to call you and arrange a date and time that is suitable for you to receive your delivery. After a second delivery attempt the Courier will return your order to Mr Price Sport, and you will be credited for your purchase minus the cost of delivery and the cost of returning the package to us.

Yes you can, but do note that we will not accept responsibility for anyone who receives your order at your chosen address, that is not authorised to do so.

Once you have checked-out with your order online, you can cancel your order at any point up to the Status of "Processed". After that point, you will have to follow the normal Returns process.

If you return your merchandise to one of our stores, we will credit you immediately as follows (subject to our Returns Terms and Conditions):

• If you purchased using a credit card or a cheque/debit card we will refund the card that you used. Please make sure that you bring the card that you used to purchase your merchandise with you so that we can process the credit for you, failing which we will have to issue you with a Gift card to the value of your credit.
• If you purchased using your Mr Price Money account, we will credit your account or issue you with a Gift Card to the value of your credit;
• If you purchased using a Gift card we will issue you with another Gift card to the value of your credit;
• If you purchased via Instant EFT, we will attempt to refund you back in into your account or issue you with a Gift card to the value of your credit.

Note: You will need to bring along your proof of purchase with you (you can either print this from your account profile online or you can bring along the delivery note that would have been included in your delivery parcel).

If you return your order via the Courier, then:

• We will only process your credit once we have received and processed your return. This may take up to 14 days.
• You will only be credited for the merchandise that you have returned if it is in the same condition that it was before it was delivered to you. We will not refund you the delivery cost, and the return cost (in the case of a courier return) will be deducted from the value of your credit.
• If you purchased using a credit card or a cheque card we will refund the card that you used.
• If you purchased using your Mr Price Money account, we will credit your account or issue you with an electronic gift card to the value of your credit;
• If you purchased using a Gift card we will issue you with an electronic gift card to the value of your credit;
• If you purchased via Instant EFT, we will attempt to refund you back in into your account or issue you with an electronic gift card to the value of your credit.

Should you receive a damaged or soiled item you will be requested to take a pic of the damaged/soiled item and fill out a Return Enquiry on our Contact Us page. A Customer Care agent will then contact you regarding the return, replacement or refund.

Should you receive an item with a factory fault, you will be requested to take a pic of the item and fill out a Return Enquiry on our Contact Us page. A Customer Care agent will then contact you regarding the return, replacement or refund of the item.

Mr Price Sport subscribes to the highest security and encryption standards, allowing our customers to shop with absolute peace of mind!

• Card payments - Through the use of 3D Secure / Payer Authentication, online card payments are now authenticated and verified, allowing for protection against any unauthorized use should your card be lost or stolen.


• Instant EFT - We have partnered with instant EFT solution Ozow, formerly known as i-Pay to bring you an easier way of paying online from the comfort of your home.
  

  No need to register with Ozow to pay nor download any app, simply use your existing cellphone/online bank details to pay via Ozow.
  Ozow is a seamless, hassle-free and instant method of settling your outstanding account, making the loading process quick and easy within seconds. Ozow allows you to make payments from any of your online bank accounts e.g. savings account, credit card account, cheque account, etc. Tyme and African Bank have also been introduced to the Ozow platform, offering you to make payments with any of the 8 major banks in South Africa. All you need to pay via Ozow is an online bank account. The payment is made immediately (no need to email proof of payment), allowing us to process your payment faster, with no added costs to you.



• Scan to Pay - We are fully PCI compliant and follow the strictest safety and security measures to ensure your safety when shopping online and in-store. Your online profile is password protected but we still recommend that you ensure your device uses some form of lock screen protection (pin, pattern or biometric).

You have five different options:

1. You can pay using a credit card;
2. You can pay using a cheque or debit card (only eCommerce enabled debits cards are currently supported.);
3. You can pay using your Mr Price Money account;
4. You can pay using an electronic Mr Price Gift Card in full or together with another payment method;
5. You can pay using Ozow Instant EFT

Only if you are paying by Gift Card, you will be able to top up your payment with a credit or debit card, or with your Mr Price Money account if you have one.

It's really easy! Simply follow the easy steps by clicking on the Gift voucher link. You can choose the value of the voucher you want to send; you can also choose who you want to send it to, how you want to send it (via e-mail or SMS) and you can even personalise the voucher with a note from yourself. Once the recipient has received the voucher, they can redeem it by entering the unique code into the promotion code area of the checkout page. What's more, if the recipient wants to spend more than the value of the gift card, they can top-up their purchase with another form of payment such as a credit card. Still got questions? Call us on 0800 212 535 or contact us here.

That’s so generous. To send a gift voucher to someone else, simply click on the Gift Vouchers link at the bottom of our homepage, select the design/theme of the card you’d like to purchase and complete the form. Simply enter your details, as well as the recipient’s, select your preferred delivery method and then head to checkout. The best part? They get exactly what they want, with no delivery costs involved for you. Win!

Simply select the merchandise that you wish to buy by adding it to your cart and then proceeding with your checkout. On the Payment page you will be given the option to enter your voucher number. Make sure that you enter the code correctly - and then you are done! The gift card value will automatically be deducted from your purchase value. You can then top up your purchase with another payment type like your Mr Price Money account or a credit card, if you need to.

It's really easy. Select the merchandise that you wish to purchase by adding it to your bag. Once you click through to your bag, you can enter your voucher or coupon number into the field provided. Make sure you enter the code exactly right - once you have done so the voucher or coupon terms will automatically be included in your transaction.